Adp money network3/18/2024 ![]() Note: Features shown in screenshots may not be available to all users ‡ All features may not be available, please log in to the Money Network Mobile App and view your navigation menu to see the features available to you.Ĭards issued by Pathward, N.A., Member FDIC. See the Fee Schedule and Transaction Limit Schedule for the Money Network® Service for more information. * Standard message and data rates may apply. Locator for in-network ATMs, check cashing locations and retail reload agents.Account alerts for balance, deposits, withdrawals and more.Account balance and transaction details.Quick View to see balances without login.The App* is free to download and gives you more control of your money with 24/7 access to your Account information anytime, anywhere! The App* is available to Money Network Account holders and Secondary Cardholders† (family members or dependents 14+ years or older). We will inform you of the results within three business days of completing the investigation.The Money Network® Mobile App* is a convenient and secure way to keep track of your money on the go. You may ask for copies of the documents that we used in our investigation. If no error is found, your Account will not be credited, or the provisional credit will be removed. If upon the completion of the investigation the claim is found to be valid, the amount in question will be credited to your Account or the provisional credit will become permanent. If you’ve been asked to put your complaint or question in writing and it is not received it within 10 business days, your Account may not be provisionally credited. It may take up to 20 business days to provisionally credit new Accounts. If more than 10 business days are needed for our investigation, we will provisionally credit your Account within 10 business days for the amount in question. We are able to process most requests within 10 business days however, the investigation may take up to 45 days for existing Accounts or 90 days for new Accounts, point-of-sale transactions, or foreign-initiated transactions. *You may request a written history of your transactions at any time by calling us at the toll-free number on the back of your Card or writing us at the address above. Money Network Cardholder Services 2900 Westside Parkway Alpharetta, GA 30004 If you call Customer Service, you may be required to send us your complaint or question in writing within 10 business days to receive a provisional credit. ![]() The date and dollar amount of the suspected error.A description of the error you are making a claim or inquiry about (please include as much information about the situation as possible).What to Include When Contacting Us Regarding an Error See Cardholder Agreement for further details.* The first date you electronically accessed your Account after the incident in question occurred.The date the first written Account history was sent to you that contained the incident in question. ![]() To make a claim or inquiry, you must contact us within 60 days of whichever of the following occurred first: If you believe an error has been made or have questions about your Account, call the Customer Service number on the back of your Card or write to us at the address below. ![]() Resolving errors regarding your Money Network Account is important to us. ![]()
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